Frequently Asked Questions

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Frequently Asked Questions

General

What is ChangeMarket.com?

We created ChangeMarket.com with two simple focuses: Make buying healthy and earth-friendly products more accessible to everyone while simultaneously giving back to causes that need our help.

Every product on our site is 100% plant-based and has been carefully chosen to ensure that they have the best ingredients. We also love partnering with brands that are trying to create a sustainable future through their business practices.

Learn more about Change Market’s mission here!

Where are you located?

Our head office is on Canada’s west coast. We are located in Coquitlam, a beautiful suburb of Vancouver, BC. We ship across Canada and internationally! We also deliver the next business day to Vancouver’s Lower Mainland.

What are your sustainability practices and goals?

We care deeply for people, animals, and our planet. For this reason, we only partner with responsible brands that prioritize ethical practices and sustainability throughout their supply chain.

The shipping boxes you will receive your order in are made from 100% recycled material. We also use recyclable tape and inserts made with non-toxic vegetable ink.

We are consistently looking for new ways we can become more eco-friendly to keep our planet thriving. One of the ways we are cutting back our carbon footprint is by planting a tree with every customer purchase. Learn more about how we give back here.

I make a healthy, plant-based product! Can I sell it on your site?

If you have a plant-based product with healthy ingredients and sustainable business practices, we would love to hear from you! Please email us at [email protected].

What is the best way to contact Change Market?

The fastest way to contact us is by using our Live Chat in the bottom right corner of any page on our website. If it’s currently offline please visit our Contact Us page for other ways to get in touch with us.

What are your COVID-19 safety protocols?

We take COVID-19 safety protocols very seriously during this time. Our team is 100% dedicated to ensuring the safety and health of everyone in our Change Market family, including you, our customers.

  • Our facility is kept clean and sanitized daily.
  • High touchpoints are sanitized twice a day.

Each staff is required to:

  • Wash or sanitize their hands upon entering the building.
  • Work 6 feet away from each other in the warehouse and office.
  • Maintain a physical distance of 6 feet away from other staff when moving about the warehouse, office, and lunchroom.
  • Not share equipment without sanitizing before and after use.
  • Wash or sanitize their hands before picking and packing orders, after touching their face, and before and after meal breaks.
  • Wash or sanitize their hands before and wear a mask while delivering curbside orders.
  • Not to come to work if they have any symptoms of being sick.

Our local delivery drivers are required to:

  • Call or text to let you know an approximate drop-off time before leaving our facility.
  • Wear a mask when dropping off your package.
  • Sanitize their hands before touching your package.
  • Remain 6 feet away from any persons they encounter while dropping off your package.
  • Perform safe drops when possible. A safe drop is leaving the package at your doorstep, knocking or ringing the doorbell, and then walking away.
  • Keep the vehicle clean, sanitizing it before and after use.

If you require any other safety measures, please include these in your order notes at checkout.

Products

What does plant-based mean?

Plant-based products are cruelty-free and made only from plants. None of our products contain animals or any animal by-products in their manufacturing process.

Why is everything plant-based / vegan?

We believe there is a better way to feed the planet. By incorporating more plant-based foods into our diet, we can feel good about what we eat, how it tastes, and how it helps protect the environment.

Our products aren’t just for vegans or vegetarians though!

The products we carry are made from pure and clean ingredients. No matter if you choose to consume animal products or not, you can be assured you are using products that will make you thrive.

Where can I find your newest items and best sellers?!

We have a carefully curated page just for this! Check out our newest and best-selling products that we have hand-picked just for you here.

I'm Celiac. Do you have certified gluten-free products?

All of our products labeled as “Gluten-Free” are certified gluten-free. These means that they do not contain gluten and are made in a facility that is gluten-free as well.

What are your standards on expiry dates?

Our guarantee is 60 days expiry on all goods from their shipping date, except for the following items that have shorter best before dates. Chips, puffs, and crackers are 30 days and 15 days for cookies. If you have any questions about this, please contact us.

When a label reads 'may contain', what does this mean?

Some manufacturers voluntarily include a “may contain” statement on their labels when there is a chance that a food allergen could be present. A manufacturer might use the same equipment to make different products.

The item I want is out of stock. When will you get more?

We work hard to keep all of our products always in stock, but supply shortages can happen for various reasons.

If an item is out of stock, you can add your email address on the product page to get notified as soon as we have it back in stock. You can always contact us to check in about it as well!

How can I leave a review?

Your feedback is so important to us! Leaving a review is easy. Simply scroll to the bottom of the product page of any item you wish to review and click “Write a Review.”

You can also go to My Orders to find each product you’ve purchased.

You will also be automatically sent a review request email after you’ve had a chance to try your products. You can leave 1 review per product.  If you review your experience with us, we will send you a 5% off coupon as a thank you that you can use on your next order.

Ordering

Can you walk me through the ordering process?

We have tried to make our site as user-friendly as possible. If you have any issues or have questions, please don’t hesitate to contact us. We are here for you!

  1. Add items to your shopping cart by browsing to the product page or category page and clicking “Add to cart.”
  2. To view and remove items, press the cart icon at the top right of your screen to go directly to your shopping cart. Alternatively, you can hover over the cart icon and click “View cart”.
  3. When you are ready to pay for your order, go to your cart and click next. Alternatively, you can go straight to the checkout page by hovering over the cart icon and clicking “checkout”.
  4. Fill in your contact, shipping, and billing details. Double-check your shipping address to ensure that it is correct.
  5. Review your order on the right side of the page.
  6. Choose your shipping option or whether you’re going to pick up your order yourself for free. If you are local to the Vancouver area, we also have a flat rate fee of $10 to receive next-day delivery.
  7. Select your payment method and click the next button.
  8. Follow the prompts for your selected payment method to complete your order.
  9. Once you place your order, you will receive a confirmation and updates on your order by email.
Do you take orders over the phone?

The fastest and easiest way to place your order is online. However, if you require more assistance, you can place your order over the phone. You can reach us at 778.655.7500 during our regular business hours of 9am to 4pm Pacific Standard Time (Vancouver).

Do I need to set up an account to order?

No, you don’t! You can checkout as a guest if you like, however, we strongly suggest that you create an account. That way you can see your past orders and save your shipping information for a faster checkout experience next time. When you have an account you’re also able to refer your friends and followers by giving them a 10% off coupon code and getting store credit or earnings for all of their future orders!

Can I add items or change my order after I placed it?

You can if we haven’t shipped it yet. Please contact us right away if you require any changes.

How do I add a coupon code to my order?

There is a text box for inserting your coupon code on the cart and checkout page.

Payment

What types of payment do you take?

We take payment via Credit Card (Visa & Mastercard), Interac e-Transfer, PayPal, Apple Pay, & Crypto Currency (coming soon).

Is your website secure? Is my credit card safe?

Yes it is! Our website is hosted by GreenGeeks.com and they have a passion for security. They have an inhouse 24/7 monitoring team and use advanced systems to ensure the utmost security of our website. All of the information that passes from you to us uses an SSL (Secure Sockets Layer) to establish an encrypted link.

The only information that we store on our secure servers is your address, contact details, and order information. We use 3rd party systems such as Paypal and Stripe to process your credit card or the Interac e-Transfer system, so your payment information is never accessed or stored by us.

What is Interac e-Transfer, and how does it work?

Interac e-Transfer is only available to Canadian residents with a Canadian bank account.

To pay for your order via e-Transfer, you will need to login to your online banking and add our payment email address as a recipient. We have auto-deposit enabled so you do not need to enter a security question or answer.  Some banks don’t allow auto-deposit so for those you can use Our Country as the question and Canada as the answer.

If you select e-Transfer, we will send you further instructions via email on how to send us your payment after you submit your order. Your order will be on hold for 24 hours until we receive your e-Transfer. After this time, your order will automatically cancel and we’ll place your items back in stock. If you are having any issues with sending us your e-Transfer or need longer than 24 hours that is no problem, please contact us.

After you send us your e-Transfer, you will receive a confirmation email by Interac that we have received it. You will receive an email from us once we’ve manually reviewed your payment and confirmed your order. If you haven’t received an email from us within 24 hours please contact us here.

What security question and answer should I use for Interac e-Transfer?

We have auto-deposit enabled so you do not need to enter a security question or answer.  Some banks don’t allow auto-deposit so for those you can use Our Country as the question and Canada as the answer.

What is your payment email address for Interac e-Transfer?

You will be provided with our payment email address if you choose Interac e-Transfer at checkout.

What currencies do you accept?

We accept Canadian Dollar and Crypto Currencies (coming soon) such as Bitcoin. If you are paying with another currency, your Credit Card or Paypal will perform the currency exchange automatically when you pay.

If I select USD, will I be charged in USD or CAD? Will the rate be different at checkout?

Our site is priced in Canadian dollars. However, we have a currency switcher on our website so you can view what these prices would be in American dollars. You will be charged whatever the exchange rate is at your time of purchase in your own country’s dollars. Please keep in mind that the rate might slightly vary at check out as Paypal and Stripe will do their own currency conversion.

How do you process credit card payments?

We use secure 3rd party systems such as Stripe and Paypal to process our credit card transactions.

Why isn't my credit card working?

The most common reason why your credit card is not working is that your billing address is not correct. Log in to your online credit card account to check that your billing address, specifically your postal/zip code is correct. If your credit card is still not working, please call the number on the back of your card to see what the issue is.

Can my billing and shipping address be different?

Yes they can! Just make sure that your billing address matches what your credit card has on file.

I'm having trouble placing an order, can I email or call in to place it instead?

The fastest and easiest way to order is through our website. However, we can also take orders over the phone. Please email us at [email protected] or call us at 778.655.7500 if you are having issues placing your order online.

Do you accept prepaid cards?

To prevent fraud, we can only accept prepaid cards that have a billing address registered to it. Usually, you can register your prepaid card online and attach a billing address to it, or you can set it up with your Paypal account.

What is the tax charged?

The tax charged is dependant on where you would like your order shipped. For example, if you live in Alberta, then you will be charged the rate for Alberta sales tax. If you are shipping internationally, outside of Canada, there will be no tax. Some provinces require you to pay tax on shipping while others do not.

Shipping

Where do you deliver to locally (same or next day) in the Vancouver region?

Local delivery to the Tri-Cities (Coquitlam, Port Coquitlam, Port Moody, Anmore, Balcarra) is only $5. The rest of the Lower Mainland, Vancouver region is $10.

Check out our shipping page for more details.

Do you offer curbside pickup?

Yes, we do and it’s free! Just select this option at checkout.

Your order will be ready for pickup either the same day or next business day. You will receive an email and/or text when it is ready.

We are located near Ikea Coquitlam. You can pickup your order during the business hours of 9am to 4pm, Monday to Friday, excluding statutory holidays.

*Please stay in your vehicle during pickup. Call 778.655.7500 upon arrival and we will bring your package out to your car.

Our address is:
904 Sherwood Ave
Coquitlam, BC V3K 1A6

Where do you ship to in Canada?

We ship all across Canada from our warehouse in British Columbia!

How quickly will my order be shipped?

We ship orders Monday to Friday (excluding statutory holidays). We work hard to get all of our orders out as soon as we receive them. Most orders ship same day we receive it or at the latest the next business day.

What shipping carriers do you use?

Currently, we ship all of our packages with Canada Post and UPS.

How much is shipping?

Local delivery to the Tri-Cities (Coquitlam, Port Coquitlam, Port Moody, Anmore, Balcarra) is only $5. The rest of the Lower Mainland, Vancouver region is $10. We use our own delivery drivers for this.

Local curbside pickup in Coquitlam is Free!

If you are anywhere else in Canada, the United States, or the world, we use Canada Post or UPS to ship your package. For rates, add products to your cart and check the shipping rate based on your address.

Check out our shipping page for more details.

How long does shipping take? When will it arrive?

Please see our shipping page for estimated delivery time.

Can I ship my package to a post office instead?

Sign up for a free FlexDelivery address with Canada Post here. This is like your own personal PO Box where you can set which Canada Post location for your package to be sent to. Follow the tracking number online to see when it arrives and pick it up whenever it’s most convenient for you.

Can I ship to my PO Box?

Yes, we deliver to PO Boxes too!

You can also sign up for a free FlexDelivery address with Canada Post here. This is like your own personal PO Box where you can set which Canada Post location for your package to be sent to. Follow the tracking number online to see when it arrives and pick it up whenever it’s most convenient for you.

Will my package be ok in high or freezing temperatures?

Yes, your products will be safe during transit during any weather condition. During transit, we will store your package in temperature-controlled facilities and trucks. Freezing or melting can happen if the package is left outside on your doorstep or in your community box for too long. It’s best to keep an eye for your shipping confirmation email to keep track of your estimated delivery.

All of our products are shelf-stable and can be shipped long distances. If your product does get frozen from being outside, it should be ok once it thaws. Sauces, dips, milks, and butters will separate, but a quick shake will fix that. If you have any issues, please contact us.

What is Safe Drop?

If a package is “safe dropped”, this means that it was delivered while the receiver was not home. Many customers like this option if they have a safe and covered place to receive their packages such as the doorstep of a detached home. When this happens, they are not worried about theft or their package being left out in the elements (such as rain or the hot sun).

By default, we ship our packages with an instruction to “do not safe drop”. If you are not home, you will be left an attempted delivery slip and will have to pick your package up at the post office.

At checkout, you have the option to choose to “safe drop” your package. If you choose this, the postal worker will leave the package on your doorstep. Most times, they will knock or ring the doorbell but will not wait for you to arrive to the door.

If you choose to “safe drop” your package, you will be responsible for your order. We cannot be held responsible for any theft or damage caused to your order from being safe dropped.

Delivery & Curbside Pickup

What are your COVID-19 protocols for delivering local?

We take COVID-19 safety protocols very seriously during this time. Our team is 100% dedicated to ensuring the safety and health of everyone in our Change Market family, including you, our customers.

Our local delivery drivers are required to:

  • Call or text to let you know an approximate drop-off time before leaving our facility.
  • Wear a mask when dropping off your package.
  • Sanitize their hands before touching your package.
  • Remain 6 feet away from any persons they encounter while dropping off your package.
  • Perform safe drops when possible. A safe drop is leaving the package at your doorstep, knocking or ringing the doorbell, and then walking away.
  • Keep the vehicle clean, sanitizing it before and after use.
  • Not to come to work if they have any symptoms of being sick.

If you require any other safety measures, please include these in your order notes at checkout.

How do I pickup my order? When will it be ready?

Your order will be ready for pickup either the same day or next business day. You will receive an email and/or text when it is ready.

We are located near Ikea Coquitlam. You can pickup your order during the business hours of 9am to 4pm, Monday to Friday, excluding statutory holidays.

*Please stay in your vehicle during pickup. Call 778.655.7500 upon arrival and we will bring your package out to your car.

Our address is:
904 Sherwood Ave
Coquitlam, BC V3K 1A6

How can I track the delivery status of my order?

You can check the status of your delivery by using your tracking number sent in your shipped email. You can also find your tracking number in your account under the orders section.

Alternatively, here are the step-by-step instructions:

  1. Click the person icon on the top right of the navigation
  2. In the dropdown menu click “Orders”
  3. Click the order that you’d like to track.
  4. Your tracking number will be near the top of the order page. Click the tracking number and it will take you directly to the shipping provider’s page with your delivery details.
I didn't receive an email confirmation that my order was shipped.

Check your other email boxes like Promotions or Social or it may have gone into your junk mail.  If you still can’t find it please contact us and we will be happy to help you!

Can I change the shipping address once my package is shipped?

Be sure to double check your shipping address to ensure that it is correct. We are able to correct addresses before they are shipped. If your package has left our facility, we can put in a request with the shipping carrier to change your address. However, this process is out of our control and the carrier may not be able to fulfill this request.

If you notice that your shipping address is incorrect, please contact us as soon as possible.

What happens if I'm not home or live in an apartment/condo?

If you live in a detached home but are not there when your order arrives, your delivery driver will leave your package on your doorstep.

If you live in an apartment or condo, you can buzz your delivery driver into your building, and they will leave the package at your door. However, delivery drivers from specific carriers are not allowed to enter buildings due to COVID-19. If this is the case, then you will need to meet your delivery driver at the door to receive the package. If you are unable to receive your package, a delivery attempted notice will be left on the front door of your building or in your mailbox.

Another option is to sign up for a free FlexDelivery address with Canada Post here.  This is like your own personal PO Box where you can set which Canada Post location for your package to be sent to. Follow the tracking number online to see when it arrives and pick it up whenever it’s most convenient for you.

My package says delivered on the tracking, but I never received it.

On the rare occasion, this can happen for a few different reasons.

First, check that your shipping address was correct with your order. If there was an error in your shipping address, please contact us.

Often, you just need to wait until the end of the business day for it to re-update that a delivery was attempted but you were not home. Or your package will show up the next business day.  If it’s been more than one business day, please contact us.

What happens if my package is returned to sender?

This can happen due to an incorrect shipping address or if you failed to pick up your package at the postal office after the specified amount of holding time. If this has happened to you, please contact us.

Returns & Refunds

My order is wrong, an item is missing, or an item is damaged.

We are so sorry that you did not receive your order as expected! For the quickest assistance, use our chat function on the bottom right corner of our website or email us at [email protected] and we will happily make things right.

For more information on returns and refunds, please see here.

What is your return and refund policy?

Please see our return policy here.

Account & Technical Issues

How do I update my password?

If you need to update your account password you can do so by going here.

Alternatively, here are the step-by-step instructions:

  1. Click the person icon on the top right of the navigation
  2. In the dropdown menu click “Account details”
  3. Scroll down to “Password Change” and enter the new password you wish to change it to.
How do I change my shipping and billing address?

If you need to update your shipping and/or billing address you can do so by going here.

Alternatively, here are the step-by-step instructions:

  1. Click the person icon on the top right of the navigation
  2. In the dropdown menu click “Addresses”
  3. Under “Billing Address or “Shipping Address” click edit and enter in your new address
How do I view my order history?

You can view your order history in Your Account by clicking here.

Alternatively, here are the step-by-step instructions:

  1. Click the person icon on the top right of the navigation
  2. In the dropdown menu click “Orders”
  3. Once on your Orders page, you can browse through your previous purchases
How do I update my payment information?

You can update your payment information in Your Account by clicking here.

Alternatively, here are the step-by-step instructions:

  1. Click the person icon on the top right of the navigation
  2. In the dropdown menu click “Payment methods”
  3. Once on your Payment Methods page, you can click “Add payment method” and delete the card on file you no longer need.

Subscription Boxes

What are subscription boxes?

Each month we curate a box of healthy products from the best brands we have available. Every product inside must pass our strict ingredient and sourcing guidelines so you know you are only getting the best of the best!

Its a fun way to discover new products and stock up on snacks and goodies that will keep you nourished all day long!

Learn more and sign up for our monthly subscription boxes here.

Where can I sign up for a subscription box?

Learn more and sign up for our monthly subscription boxes here.

What will I get in my subscription box?

Every month we will send you 100% plant-based products that are free from GMO’s, trans fats, high fructose corn syrup, and artificial colours and flavours.

Learn more and sign up for our monthly subscription boxes here.

How much are subscription boxes?

Our monthly subscription boxes are offered at $79 and include the cost of shipping in them.

Learn more and sign up for our monthly subscription boxes here.

Are subscription boxes offered internationally?

Yes, we ship our subscription boxes internationally. We ship from Canada all over the world.

Learn more and sign up for our monthly subscription boxes here.

Do I have to pay for shipping on top of the $79 monthly fee?

No! Shipping is included in the monthly cost of $79 for both our standard and gluten-free subscription boxes.

Learn more and sign up for our monthly subscription boxes here.

Can I add more items to my subscription box each month?

Absolutely! When you add a subscription box to your cart, there is no extra shipping cost on the rest of your entire order! You can add as many more items as you’d like.

Each month, you have the opportunity to add more items to be shipped at the same time to you with your subscription box. Just contact us before we ship it out.

Learn more and sign up for our monthly subscription boxes here.

When will I receive my first box and each one there after?

As soon as you order, you will be sent your first box.

Further boxes will be mailed the same day each month that you initially placed your first order on.  If it falls on a weekend we’ll send it out the next business day.

We alert you before each delivery or if there are any problems with your account, making it easy for you to keep track of your subscriptions.  You can cancel or pause your subscription for a certain period of time anytime.  Please let us know at least 24 hours before your next subscription box is scheduled to be sent out.

Learn more and sign up for our monthly subscription boxes here.

How can I find out when my next box is coming?

You can check when your next subscription box is being charged and shipped by going here.

Alternatively, here are the step-by-step instructions:

  1. Click the person icon on the top right of the navigation
  2. In the dropdown menu click “Subscriptions”
  3. Click your subscription and look for your “Next billing” date.

We will ship your subscription box once we receive your payment each month.

Learn more and sign up for our monthly subscription boxes here.

How am I charged each month?

You can choose to pay by PayPal (all major credit cards or connect your account directly to your bank account), Stripe (Visa and Mastercard), Interac eTransfer, or Crypto Currency at checkout.

The most simple way to pay for your subscription box each month is to checkout with PayPal. You will then be automatically charged each month. You can update your method of payment for subscriptions in PayPal by following these instructions.

If you choose not to pay by PayPal, you will be sent a reminder email each month to pay for your subscription box. Your order will not be shipped until we receive payment.

Learn more and sign up for our monthly subscription boxes here.

How can I check if my subscription box is active, paused, or canceled?

You can easily check your subscription status here.

Alternatively, here are the step-by-step instructions:

  1. Click the person icon on the top right of the navigation
  2. In the dropdown menu click “Subscriptions”
  3. Click your subscription and find the “Pause” or “Cancel” button.

Learn more and sign up for our monthly subscription boxes here.

Can I pause or cancel my subscription?

Yes, you can! You can easily check your subscription status here.

Alternatively, here are the step-by-step instructions:

  1. Click the person icon on the top right of the navigation
  2. In the dropdown menu click “Subscriptions”
  3. Click your subscription and find the “Pause” or “Cancel” button.

Learn more and sign up for our monthly subscription boxes here.

Do you accommodate for allergies?

Absolutely! We offer a standard (may contain gluten) and a gluten-free subscription box. You can note any allergies that you have at checkout. We will be sure not to include any products with any of these ingredients.

Learn more and sign up for our monthly subscription boxes here.

Can I customize what's inside my subscription box?

The best part of our subscription box is being surprised with new items that you may not have heard of! If you have any special requests, please contact us first and we’ll do our best to help!

We also offer a choice between our standard (may contain gluten) and gluten-free subscription box. You can note any allergies that you may have when you order in the order notes field. We will be sure to follow any allergies or restrictions for all future boxes that we send you.

Learn more and sign up for our monthly subscription boxes here.

I've moved! How can I update my address?

If you need to update your shipping and/or billing address you can do so by going here.

Alternatively, here are the step-by-step instructions:

  1. Click the person icon on the top right of the navigation
  2. In the dropdown menu click “Addresses”
  3. Under “Billing Address or “Shipping Address” click edit and enter in your new address

Learn more and sign up for our monthly subscription boxes here.

Refer a Friend

What makes our Refer a Friend program so unique?

Our Refer a Friend program is unique and the best in the industry because we continue to thank you each time your referral makes a purchase with us!

You earn 5% lifetime store credit from your friends, family, and followers 1st order and all of their future orders.*

This gets even better when they start to refer others! You will make 1% store credit on all your friends, family, and followers referrals and 0.5% on their referral’s referrals. Watch your store credit grow!

There are no limits, use your store credit on an entire order for free or if you’ve reached $50, you can request a cash payout by **Interac e-Transfer or PayPal.

Learn more and sign up for your referral coupon code here.

*Earnings are calculated after coupon discounts and excludes shipping and taxes.
**Interac e-Transfer is only available for Canadian bank accounts.

How can I sign up for your refer a friend program?
  1. Sign in or create a Change Market account here.
  2. On your account page, there will be a form to create your custom coupon code.
  3. You will be directed to your refer a friend portal where you can view your coupon code, earnings, and much more!
  4. Start giving your friends, family, and followers 10% off with your coupon code and earning 5% from their lifetime purchases.

Learn more and sign up for your referral coupon code here.

What do I get when I refer my friends, family, and followers?

You earn 5% store credit from all of your referrals purchases.* These are lifetime earnings so you will continue to earn from their purchases on-going, not just their first order! We couldn’t spread change without your help.

When you create an account you can create a personalized 10% off coupon code to give to your friends, family, and followers.

Here is how it works:

Change Market Refer a Friend and Affiliate program

Watch your store credit grow to buy your favourite healthy products from Change Market. If you reach above $50 in store credit, you have the option of being paid out in cash through **Interac e-Transfer or PayPal as a big thank you from us.

Learn more and sign up for your referral coupon code here.

*Earnings are calculated after coupon discounts and excludes shipping and taxes.
**Interac e-Transfer is only available for Canadian bank accounts.

What does lifetime earnings mean?

This means that you don’t just get credit for your referral’s first purchase. Instead, you will be credited for their first purchase and then continue to earn on all of their future orders! This is a huge thank you from us for helping us spread change.

Learn more and sign up for your referral coupon code here.

How do I refer a friend, family member, or follower?

The easiest way to refer someone is to have them use your coupon code at checkout. This will ensure that they are tagged to you and that you receive lifetime earnings from all of their future purchases. They will also receive 10% off their first order when they use your coupon code.

Learn more and sign up for your referral coupon code here.

Do you have a coupon code that I can give to a friend, family member, or follower for their 1st purchase?

Yes, we do! We couldn’t spread change without the help of you.

When you create an account you can create a personalized 10% off coupon code to give to your friends, family, and followers.

Learn more and sign up for your referral coupon code here.

How will I know when I receive a new referral and store credit?

You will receive an email automatically when you receive a new referral, and store credit is added to your account. This email is sent after your friend pays for their order. However, if your friend cancels their order before it is shipped, the credit will be reversed.

Learn more and sign up for your referral coupon code here.

Do you only offer payouts as store credit, or can I get cash for my referrals?

Store credit is automatically applied to your account when you receive a new referral. If you build up your store credit to at least $50, you can request a cash payout by *Interac e-Transfer or PayPal as a big thank you from us!

*Interac e-Transfer is only available for Canadian bank accounts.

How do I use my store credit?

Using your store credit is easy! At checkout, you will be told how much store credit you have and if you would like to apply it to your order.

Learn more and sign up for your referral coupon code here.

How can I check how much store credit I have?

You can find your store credit balance in your ChangeMarket.com account. Check your store credit balance here. Alternatively, you will see your store balance at checkout.

Learn more and sign up for your referral coupon code here.

Are there any limits on earning store credit, and will it ever expire?

You can let your store credit build up in your account as much as you wish. There is no limit and no minimum redemption. You can even get complete orders sent to you for free if you build up enough store credit.

If you build up your store credit to at least $50, you can request a cash payout by *Interac e-Transfer or PayPal as a big thank you from us!

Learn more and sign up for your referral coupon code here.

*Interac e-Transfer is only available for Canadian bank accounts.

Where and how can I share my coupon code?

Here are some ideas to help spread change and advertise your coupon code:

  • Showcasing your coupon code in your IG, Facebook, and other social media profiles.
  • Posting on your social media feeds and stories. Be sure to tag our username @changemarket and use the hashtag #changemarket so that we can find and reshare your post!  Maybe one of our followers will use your code!
  • Personally emailing or direct messaging friends and family.
  • Word of mouth to your friends, family, and anyone else that you meet that you think would love our products!

Learn more and sign up for your referral coupon code here.

Can I use coupon codes at the same time as using my store credit?

Store credit is virtual cash for Change Market! If you have a valid discount coupon, then you can use your store credit for the remainder of the balance owed on your purchase. You just cannot use two discount coupons together on one order.

What is the difference between your Refer a Friend and Ambassador Progam?

Both have the same benefit of earning store credit from their referrals and receiving a cash payout once their store credit balance is at least $50.

The difference is that anyone can refer their friends and family to receive compensation but you need to apply to become a Change Market Ambassador (#changemarketfam). Ambassadors are influencers on social media with a passionate following that they believe would love our products.

Ambassador Program

Do you have an affiliate / ambassador / influencer program?

Yes, we do! We’re looking for like-minded individuals who share the same values as us believing that we can all create positive changes through the products we eat and use. We have one of the best ambassador programs in the industry!

When you join our #changemarketfam, you get a personalized coupon code (to give 10% off), you could get free products, and you get lifetime earnings from your friends, family, and followers purchases.

This is a great way to receive recurring income while spreading a great mission. Thank you for helping us spread change!

Head over to our Ambassador & Influencer Program to learn more and join our Change Market family!

How does your ambassador program work & how can I earn money?

We’re looking for like-minded individuals who share the same values and believe we can create a positive change through the products we eat and use. We have one of the best ambassador programs in the industry!

When you join our #changemarketfam, you get a personalized 10% off coupon code, lifetime earnings from your friends, family, and followers purchases, and possibly some free promotional products from us!

You earn 5% from all your direct referrals purchases.* These are lifetime earnings so you will continue to earn from their purchases on-going, not just their first order! We couldn’t spread change without your help.

Here is how it works:

Change Market Ambassador and Influencer Program

This is a great way to receive recurring income while spreading a great mission. Your earnings are automatically applied to your account as store credit. Once you reach at least $50 in store credit you can request a cash payout through *Interac e-Transfer or PayPal. Thank you for helping us spread change!

Head over to our Ambassador & Influencer Program to learn more and join our #changemarketfamily!

*Earnings are calculated after coupon discounts and excludes shipping and taxes.
**Interac e-Transfer is only available for Canadian bank accounts.

Do you offer payouts in cash?

Yes, we do!

As you get referrals, your earnings are automatically applied as store credit to your account that you can use to purchase your favourite products from ChangeMarket.com. Once you build at least $50 in store credit, you can request a cash payout by *Interac e-Transfer or PayPal.

Thank you for helping us spread change!

Head over to our Ambassador & Influencer Program to learn more and join our #changemarketfamily!

*Interac e-Transfer is only available for Canadian bank accounts

Have more questions?

Contact us here or email us at [email protected]. We are always happy to help!